Refund policy

Cancellation policy

While the majority of orders may be cancelled for a full refund or store credit at any time before fulfillment, there are a few exceptions outlined below meant to minimize cancellations that hinder our processes, cause inventory backlogs, or create waste. Should a cancellation fee be applied, it will be no more than 10%, and will not be charged on any taxes, fees, or unused shipping credits/upgrades (cancellation fee applies only to item subtotals). 

The following condition(s) may generate a cancellation fee of up to 10%:

1. Orders for items that are inbound, preparing to ship, or have been confirmed

2. Repeated orders and cancellations, leading to numerous cancellation-related costs

3. Bulk orders with 6 or more items or an order subtotal of $100.00

4. Orders flagged by the payment processor as having risk or being high-risk, or placed by accounts with suspended purchasing privileges

5. International orders (Due to higher payment processing fees)

 

You may avoid any cancellation fees by requesting a store credit for the full amount or swapping out an ordered item for another.

 

The reason for these fees being applied in certain circumstances is to cover the costs associated with canceling orders, including payment processing fees and inventory backlogs or malicious cancellations.

 

 

As a reminder, orders can be cancelled by reaching out to our email: TastesLikeTea@5SensesGroupLLC.com

 

Order corrections can be handled by reaching out to our email above.

 

 

 

Best-by / expiration dates

While we continuously inspect inventory to ensure only fresh items with sufficient shelf life are shipped for orders, we encourage you to verify expiration dates upon receipt of your order. Should there be any issue or questions regarding these dates, or the product seems to have an issue upon being opened, please do not hesitate to email us at TastesLikeTea@5SensesGroupLLC.com so we can make it right. You may also choose to contact the product's brand as well for issues regarding ingredients, recalls, or other product support.

Returns - United States & Territories

Due to the nature of products offered by TastesLikeTea, we will rarely accept a return. Instead, we will attempt to reach a solution by issuing a store credit or refund. 

Should we accept a return, we have a 14-day return policy for some items, which means you have 14 days after receiving your item to request a return. Returns must be for unused, unopened, unaltered, and undamaged product. Any returned products that have been opened, used, or damaged will not be inspected and no refund will be issued. 

To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Note: Most returns will incur a restocking fee of 15-30% based on the order details and circumstances. 

To start a return, you can contact us at TastesLikeTea@5SensesGroupLLC.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be processed. In some cases, we will issue a prepaid return label.

You can always contact us for any return question at TastesLikeTea@5SensesGroupLLC.com.

 

Returns - International & Export

We do not and cannot accept returns from international orders. Any credits, refunds, and other remedies will be determined on a case by case basis. TastesLikeTea is not responsible for how packages and items are handled after leaving the United States, it is assumed by purchasing that buyers are aware of all import taxes, fees, processes, handling etc.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

  

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Refunds will reflect any deductions such as cancellation fees, restocking fees, damaged return deductions, return shipping, etc.

 

Restocking fees

Restocking fees will be applied to items returned in part, or in a condition that is different from the sale item, as well as any orders that cannot be resold such as perishables, or used items. These restocking fees will be applied at our discretion, not to exceed 60%. Note: any returned items that are hazardous, leaking, or materially different will not be processed, refunded, or resent/replaced. Note: Most returns will incur a restocking fee of 15-30% based on the order details and circumstances. 

 

 

These policies have been updated and are in effect as of 1/31/2022